Consultations

All new patients must attend a consultation (45 minutes – 1 hour) before any treatment.

• A medical history form must be completed before every treatment. Information must be accurate and complete - we cannot be held responsible for complications if details are withheld.

• Some treatments may require anaesthetic cream; please allow extra time for this.

• If proceeding with treatment, please allow an additional 1–2 hours for your appointment.

• Please avoid heavy make-up or facial products before your visit, as the area will need to be cleaned and disinfected.
  

Appointments

Bookings must be made through our online booking system.

• Appointments can be scheduled up to 2 months in advance.

• Confirmation will be sent by email

• Please arrive on time - a waiting area is available.
  

Deposits & Cancellations

All bookings require a non-refundable deposit of £50 to secure your appointment. This deposit will be deducted from the total cost of your treatment.

• Cancellations or rescheduling require at least 48 hours’ notice. Failure to attend or short-notice cancellations may result in the loss of your deposit.

• Arriving more than 15 minutes late may result in reduced or rescheduled treatment, with deposits forfeited.

• Consultation Bookings: A consultation fee of £50 is required to secure your appointment. This fee covers the time, expertise, and medical assessment provided during your consultation and is non-refundable. Should you choose not to proceed with treatment, this remains entirely your decision, however the consultation fee will not be returned.
  

Payments

Full treatment costs will be explained and agreed before proceeding.

• Payments can be made by cash or card (credit/debit).

• Refunds are only provided in line with Consumer Rights law. Results cannot be guaranteed, therefore refunds are not available if outcomes do not meet expectations.

Treatment Disclaimer

Results vary from patient to patient and cannot be guaranteed.

• Treatments may be adapted at the clinician’s discretion.

• Botulinum toxin review appointments are available 2–3 weeks post-treatment. Additional doses are given only at the clinician’s discretion.

• Dermal filler syringes cannot be reused, further treatment requires a new booking at full price.

Health & Suitability for Treatment

• If you are unwell leading up to or on the day of your appointment, please contact us immediately via northaesthetica@gmail.com.

  Certain treatments may be unsuitable if you have conditions such as:

  • Colds or flu

  • Cold sores

  • Local skin infections

  • Other acute illnesses or contraindications

  This ensures your safety and the best possible outcomes from your treatments. We may need to reschedule your appointment if a treatment is deemed unsafe on the day.

Vouchers

• Vouchers are valid for 6 months from purchase.

• Non-refundable and non-transferable.

Children & Pets

• No treatments will be provided to anyone under 18 years of age.

• Children cannot be brought to appointments or left unattended, as they are not permitted in treatment rooms.

• Pets are not allowed in treatment areas for hygiene reasons.

Chaperone Policy

• Patients may bring one guest/chaperone for support.

• Due to space and safety, multiple guests cannot be accommodated.

• Chaperones must remain in the treatment room and cannot supervise children.

• A staff chaperone may also be present if deemed necessary by the clinician.

Behaviour Policy

• North Aesthetica operates within Hourglass Aesthetics & Wellbeing premises. please respect the environment and facilities at all times.

• Abusive, disrespectful, or aggressive behaviour will not be tolerated.

• Treatment is at the sole discretion of the clinician.

CCTV & Personal Belongings

• CCTV is in operation in communal areas for patient and staff safety.

• North Aesthetica and Hourglass Aesthetics & Wellbeing are not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you at all times.

Complications & Emergencies

• In rare cases of complications, relevant medical details (including photographs) may be shared with CMAC (Complications in Medical Aesthetics Collaborative), our insurance provider, or Dr. Hassan Abbas – MBChB, BSc(Hons), MRCP, Clinical Director of Hourglass Aesthetics, Training Programme Director, and Lead Aesthetics Practitioner – in the event of emergencies that require escalation

• Information will not be shared with any other party without your explicit consent.

Complaints

• At North Aesthetica, we take complaints very seriously and strive to ensure that all of our patients have a positive experience. You have the right to raise a concern or make a complaint regarding your aesthetic experience or procedure. We will do our utmost to resolve your complaint fully and as quickly as possible.

• If you wish to submit a complaint, please email us at northaesthetica@gmail.com. We aim to acknowledge all complaints within 10 working days and begin an investigation within 14 days.

• Our clinic is regulated by Healthcare Improvement Scotland (HIS). Should you feel that your concern has not been resolved satisfactorily, you have the right to escalate your complaint directly to HIS:

  Healthcare Improvement Scotland
  Glasgow Office: Delta House, 50 West Nile Street, Glasgow, G1 2NP
  Edinburgh Office: Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
  Telephone: 0141 225 6999